During March, the Report It team continued their exploration into future reporting options for highways, finalising the design.&nbsp;The Report It team also completed their engagement with users on the new noise and smoke and odours reporting forms. We gathered many useful insights following user feedback and as a result, the team plans to investigate how to improve location selection.&nbsp;The new Rubbish and Street Cleansing solution was communicated through the media, at several neighbourhood coordinator meetings as well as with city inspectors and BIDs.Lastly, following user testing on the landing page prototypes during February, the team completed some iterations on the designs and tested these with users.

Updates: March 2024

During February, the Report It team launched the new reporting solution for reporting street cleaning and waste issues. This solution provides residents and businesses with two new reporting options – a conversational-style assistant and a form, both of which are powered by AI. The new solution has been designed following user feedback for a faster and easier way to report street-based issues. The team will be finding out what users think of the new solution and using this feedback to develop Report It for other types of street-based problems over the coming months.The team engaged with users to learn how they are finding the new noise and smoke and odours reporting forms that were released in November and explored future reporting options for highways through testing with users.Lastly, the team completed the Report It landing page prototypes and begun testing these with users.

Updates: February 2024

During January, the Report it team worked on completing the development of the new waste reporting solution and started preparing for launch in February.The team also continued working on researching and designing improvements for reporting highways issues, including user testing prototypes for reporting potholes. The team met with the highways service to identify dangerous issues in relation to road and pavement damage, and we begun creating the designs for how reporting these issues will happen in the future.Lastly, following user testing of the Report it landing page categories with residents in December, the team analysed the results to inform on how the categories can be improved in the near future.

Updates: January 2024

Welcome to the Report It service page for Westminster City Council. Here you can find updates and share your experiences of reporting street based issues.