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The Report it team analysed the results from our redesigned landing page testing. This revealed that users spent less time on the landing page due to the addition of a search feature, which allowed users to find a reporting category more easily. The redesigned landing page was implemented based on our research and testing.
The team also carried out the final testing and preparations of the new noise reporting forms with users.
In addition, the team continued to plan and develop improvements for waste reporting planned for release early next year. This will feature a new chat style reporting option alongside the more traditional reporting form and both will include the use of AI to reduce the time it takes to create a report.
Finally, we held a report it showcase event at City Hall on 30th October where the team were able to present the report it journey over the last six months. We captured valuable feedback from residents that will help inform our future plans.
Access the presentation from the stakeholder event:
Stakeholder feedback and demo session - October 30 PDF, 1.81 MB, 15 pages
Posted on 16th February 2024
by Report it team